PortalAZ
Portal to run AI-assisted WhatsApp support: file upload, catalog, conversations, a test sandbox, prompt versioning with rollback and n8n automation running on EC2.
- Context
- A portal that lets a non-technical operator run, test and audit an AI support agent connected to WhatsApp. The product is not the agent: it is the interface that makes it operable.
- Pressure
- The automation behind the agent was barely modifiable, and test traffic could not mix with real support conversations.
- Decision
- Add prompt versioning with rollback, route the sandbox through a separate webhook, and keep credentials and integrations in a managed backend, outside the browser.
- Evidence
- Uploads and catalogue processed into a vector store with queue state and traceability visible in the portal; conversation logs and the upload queue behind an authenticated function.
- Impact
- Operators can change the agent behaviour and roll it back on their own, and no test ever contaminates a customer conversation.